Effective Date: 01-05-2026
 

At ChurnWize, we are committed to delivering high-quality customer success and retention services.
 

1. Nature of Services

ChurnWize provides service-based solutions involving strategic analysis, operational support, and retention system implementation. Due to the customized and time-intensive nature of our services, refunds are reviewed on a case-by-case basis.
 

2. No Guaranteed Results

While our services are designed to improve customer retention, engagement, and operational efficiency, we do not guarantee specific business outcomes, including but not limited to revenue growth, churn reduction, or expansion metrics.
 

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Services were not delivered as agreed

• Significant delivery delays caused by ChurnWize

• Duplicate or incorrect payments
   

4. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after service commencement

• Dissatisfaction based solely on business outcomes or unmet expectations

• Partial use or completion of services

• Delays caused by lack of client communication, approvals, or required access
   

5. Refund Requests

To request a refund, please contact us within 7 days of service delivery at:
📧 hello@churnwize.com

Please include your name, payment details, and the reason for your request.
 

6. Processing Timeline

Approved refunds will be processed within 7–10 business days using the original payment method where applicable.

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7. Policy Updates

ChurnWize reserves the right to update this Refund Policy at any time. Changes will be reflected on this page.